This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Flu Season

We will be running walk in clinics on the following:

Longbenton:

19th October 8:30am - 2:00pm


Surgery hours

Please be aware that the surgery will only operate Monday - Friday 8:00am - 6:30pm as of the 2nd October.

Prescription Line

Please note we have changed our prescription times. Please call between 10am-12pm or 2pm-4pm.

Patient Online Services

Are you aware you can order prescriptions, book appointments and view your summarised medical record online. To register, please visit the Patient Online Services section located right of the page.

GP Appointments

If you need to discuss more than one problem with the GP, please book a double appointment.

 

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Customer service form

Feedback or complaints

We are always happy to receive suggestions for improvements and like to know if we are doing something well.  If you are unhappy about any of our services, please speak to the practice manager or administrator, who will be happy to discuss your problem privately.  If you are still dissatisfied, we have a formal complaints procedure which you can access via the practice administrator.

You can also post your feedback on line at http://www.nhs.uk/ and following the link for NHS choices.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

 

Share

This Practice can share you patient record with other clinicians. this means everyone who is caring for you can be fully informed about your medical history, including your medication and allergies.

To discuss who can and can't see your record - and give consent to share your information please speak to your GP



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website