Shiremoor Resource CentreTel: 0191 251 7139
Oxford CentreTel: 0191 251 7139
Please be aware that the surgery will only operate Monday - Friday 8:00am - 6:30pm as of the 2nd October.
Please note we have changed our prescription times. Please call between 10am-12pm or 2pm-4pm.
Are you aware you can order prescriptions, book appointments and view your summarised medical record online. To register, please visit the Patient Online Services section located right of the page.
If you need to discuss more than one problem with the GP, please book a double appointment.
If you want to make an appointment with a doctor or nurse, please phone 0191 251 7139 and speak to a receptionist. If you need to be seen within 24 hours, your call will be triaged. This is so that you can be given the right advice before coming to the surgery. You can not book an appointment with a Doctor more than two weeks in advance.
You can talk to a receptionist by telephone or in person between 08.30-18:30 Monday - Friday
For an urgent appointment on the same day, please ring as early as possible so that you can be assessed by a clinican over the telephone and an appropriate appointment given. A receptionist will ask a brief description of your symtoms.
You can make an appointment with a nurse without seeing the doctor first.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
The doctor or nurse can visit patients who are seriously ill or who cannot leave the house. If you need a home visit please call the surgery before 10.00. You may receive a visit from an emergency care practitioner rather than a doctor if it is appropriate.
Do please try to come to the surgery if at all possible. A doctor can see 3-5 patients at the surgery in the time it takes him/her to visit one patient at home.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
Please note that sicknotes, like prescriptions, take two working days to issue and will not be issued on the day under any circumstances. Your GP can back date a sicknote so that you will be covered for the time off that you have had or will need.
Sometimes you may want to speak to a doctor or nurse about something, but do not need to come into the surgery for a face-to-face appointment. If you would like to arrange a telephone consultation with a doctor, you can book this with reception, who will take your number and arrange a suitable banding time.
If you need an interpreter to attend your consultation, please tell reception when you book your appointment.
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