Shiremoor Resource CentreTel: 0191 251 7139
Oxford CentreTel: 0191 251 7139
Please note we have changed our prescription times. Please call between 10am-12pm or 2pm-4pm.
Are you aware you can order prescriptions, book appointments and view your summarised medical record online. To register, please visit the Patient Online Services section located right of the page.
Please be aware that our practice in the oxford centre is a branch surgery and will be limited on appointments.
If you need to discuss more than one problem with the GP, please book a double appointment.
Making decisions about your care with your doctor or nurse (shared decision making). For more info, please see the Shared Decision Making page located on the right hand side of the page.
Please note we cannot issue urgent prescriptions unless it is asthmatic or diabetic medication.
To order a repeat prescription you can call the surgery or ask for a logon and password and do it on line. If you are ringing, please call between 10am-2pm or 2pm-4pm. You must call 48 hours before you need to collect. It is important to only say the names of the medication you need and not just ask for a repeat of all your medication.
Prescriptions will be ready to collect 2 working days after requested. Someone else can collect for you if they are over 16. Prescriptions can also be posted out if you provide us with a stamped addressed envelope, or you can ask your local pharmacy to arrange collection for you.
Alternatively you can fax your request on 0191 251 8936, or complete the tear off slip from your last prescription and hand it in.
Please note that we are no longer able to issue same day prescriptions unless it is for asthmatic or diabetic medication.
Patients on repeat medication will be asked to see a doctor or our practise pharmacist at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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